The whole dialer,not just the website.

The languages

A language is switched on only once its translation covers every string in the product. There is no half-finished language sitting in the menu, because a screen that is translated in places reads as broken rather than as multilingual.

It asks. It does not decide.

With no cookie, no account setting and no click, DialerSeat is in English. Nothing about your location or your browser changes that on its own.

• Your device comes first. A phone set to Spanish is the thing that knows what you read, more than an IP address does.
• Location is only the fallback, for the common case of an agent abroad whose phone was left in English.
• It asks in the language it is offering, with the English underneath, so the question is readable either way.
• Either answer is remembered, and it never asks again.
• Signed in, your choice is saved to your account and follows you to any device. Signed out, it is kept in a cookie on that browser.

It also stays quiet where it should. The Philippines, India and Jamaica have no suggestion attached to them at all, because call-center work in those countries is done in English and offering to switch would be presumptuous. Filipino and Hindi are both in the menu for anyone who wants them.

Changing it

• The globe in the header, on every page of the site.
• The globe at the bottom of the dashboard sidebar, once you are signed in.
• Or by address: every public page also exists at its own language address, so dialerseat.com/es/pricing is the pricing page in Spanish.

Those language addresses are real pages rather than a redirect with a cookie attached, each one listing the others, which is what lets somebody searching in their own language find the page in it.

Signing up and paying, in the same language

The screens that are not ours are translated too. The sign-in, sign-up and account screens come in your language, and so does the checkout. A confirmation box that asks you to type a word to confirm asks for the word in the language the instruction was written in, which sounds obvious until you meet software where it is not.

Two gaps worth naming: Filipino has no translation pack from our sign-in provider, so those screens are in English with our own copy translated around them, and Hindi has none from our payment processor, so checkout follows the browser there.

What is not translated

Stated here so nobody finds out after paying for a floor.

• Support is in English. The interface is translated; an email to support is read and answered in English.
• العربية and עברית are translated, but the layout is not mirrored. The text is in the language. The page still runs left to right rather than right to left, which is a real difference and not one we are going to pretend about.
• Your own content stays yours. Leads, notes, scripts, campaign names and recordings are never translated or altered.
• Calls are not translated. There is no live interpretation and no translated transcription. The agent speaks the language the agent speaks.
• The price does not change. $35 per seat per week and $75 for Manager+, in US dollars, in every language.

Why a dialer bothers with this

Because a great deal of outbound calling is done by people who are not calling in their first language, and for a floor abroad the interface is the part that can be in theirs. An agent who reads their own dispositions and their own campaign settings makes fewer mistakes in them.

The compliance side is unaffected by any of it. Calling windows are enforced against the lead's own state, never the agent's location or the language the screen is in, which is what makes a remote or offshore floor safe to run in the first place.