▸ Head to head

Five9 vs DialedIn

Both are real options and each is the right answer for someone. Below is what each one costs, which dialing modes you actually get for that money, and the buyer each genuinely suits: followed by a note on where our own product fits, clearly marked as ours.

Five9

Enterprise contact-center software sold through a sales cycle, aimed at large floors.

PRICING
Not published. Quotes commonly land at $175+ per seat per month.
BILLING
Multi-year commitments and implementation fees are typical.
DIALING
Full predictive and blended contact-center dialing.
BEST FOR
Contact centers of 50-500+ seats with procurement and a dedicated ops function.

Pros of Five9

  • Genuine enterprise depth: WFM, QA, omnichannel, reporting
  • Established compliance and security posture for regulated buyers
  • Support and implementation resources a large floor needs

Cons of Five9

  • No public pricing; a demo cycle of one to four weeks before a number
  • Implementation fees on top of seat cost
  • Overbuilt for teams under roughly fifty seats

DialedIn

Formerly ChaseData. A long-running cloud contact-centre product covering inbound and outbound in one system.

PRICING
Published starting price around $89 per user per month.
BILLING
Per-user subscription; terms vary by plan.
DIALING
Predictive, progressive and preview dialing across its tiers.
BEST FOR
Blended inbound/outbound teams that want one vendor for both directions.

Pros of DialedIn

  • Publishes a starting price rather than hiding everything behind a demo
  • Handles inbound and outbound in one platform
  • Long operating history under the ChaseData name

Cons of DialedIn

  • The entry price is the entry tier: the outbound features most teams want sit higher up
  • Feature availability by tier is not obvious until you are in a sales conversation
  • Interface is functional rather than modern

Which one to pick

Choose Five9 if you are contact centers of 50-500+ seats with procurement and a dedicated ops function.

Choose DialedIn if you are blended inbound/outbound teams that want one vendor for both directions.

The most common mistake in this comparison is reading the advertised rate as the bill. Add the seat minimum, the tier the dialer actually lives on, per-number charges, and any setup fee before deciding which is cheaper.

DISCLOSURE, THIS IS OUR PRODUCT

Where DialerSeat fits

We publish this page, so weigh it accordingly. $35 per seat per week on Pro. $75 per week on Manager+, which adds team ownership and white-labeling. Billed weekly from day one: no trial, no contract, no setup fee, cancel any week. Lead data is preserved if a subscription lapses. Preview, power, progressive, and predictive: all four included at the base price, selectable per campaign.

Where we are not the right answer: Newer product with a smaller review footprint than the incumbents; National DNC scrubbing and consent records remain the customer’s responsibility; No built-in lead marketplace: bring your own list.

OTHER COMPARISONS

Pricing and packaging for other vendors change without notice and are summarised here from their public materials. Verify current terms with the vendor before buying. Corrections are welcome, we would rather be accurate than flattering. Competitors listed: ReadyMode, Mojo Dialer, PhoneBurner, Five9, Convoso, BatchDialer, WAVV, Kixie, Orum, JustCall, CloudTalk, Aircall, VICIdial, CallTools, DialedIn, smrtPhone, Aloware.