DialerSeat vs VICIdial
The open-source predictive dialer that runs a large share of the world’s call-centre floors. Free software, paid everything else.
VICIdial pricing vs DialerSeat pricing
Both columns are stated the way each vendor states them. Where VICIdial prices by quote, that is said rather than guessed at.
DialerSeat
VICIdial
DialerSeat bills by the week, so one week of use costs $35 and four weeks cost $140. A tool billed by the month costs a full month even when you only need it for a week. How the billing compares · Every dialer's published pricing
Pros and cons of VICIdial
A comparison where the competitor loses at everything is marketing, and it reads like marketing. These are real advantages, and real drawbacks.
Pros of VICIdial
- Genuinely free software with no per-seat licence, ever
- The deepest configurability in outbound dialing: nearly every pacing parameter is exposed
- Enormous install base, so almost any problem has already been solved on a forum
- Cheapest per-agent cost in the industry once you are past roughly 100 agents
- No vendor can raise your price, deprecate your setup, or lock your data in
Cons of VICIdial
- Free software is not a free system: published TCO lands at $130-$400+ per agent per month once servers, SIP trunking and administration are counted
- A dedicated VICIdial administrator is a real hire; industry salary data puts the median near $97,000 a year
- Below about 30 agents the operational overhead eats the savings entirely
- Compliance is yours to build: calling windows, DNC scrubbing and abandon-rate control are configuration, not guarantees
- You own uptime. A dialer that is down mid-shift is your emergency at 9am
Who should pick VICIdial
Floors of 30+ agents with a competent telephony administrator on staff who want total control and the lowest possible cost at scale.
If that describes you, take VICIdial. It is a real product with real strengths and no comparison page should talk you out of the right tool.
Other VICIdial alternatives
The other tools buyers shortlist against VICIdial, with the price each vendor publishes and who each one suits.
| TOOL | PUBLISHED PRICING | BEST FOR |
|---|---|---|
| DialerSeat | $35 per seat per week on Pro. $75 per week on Manager+, which adds team ownership and white-labeling. | Solo agents through mid-size floors who dial daily, want every mode included, and refuse an annual contract. |
| ReadyMode | Per-seat pricing quoted on contact, commonly with a $500-$2,000 setup fee. | Buyers prepared for a sales-led onboarding and a setup fee before the first call. |
| Five9 | Not published. Quotes commonly land at $175+ per seat per month. | Buyers with a procurement process who want an enterprise sales cycle. |
| Convoso | Custom quotes, usage-billed. | Buyers willing to negotiate a contract before they can dial. |
| CallTools | Roughly $119.99 per user per month month-to-month, or about $101.99 annually. Quote-based, so the published figure is a starting point. | Buyers prepared for a sales-led onboarding into a full contact-centre platform. |
| DialedIn | Published starting price around $89 per user per month. | Blended inbound/outbound teams that want one vendor for both directions. |
| Ytel | Contact Centre Seat around $99/month, Engagement Platform around $399/month, Trust Center around $499/month. Seats are priced per agent on top of a platform fee. | Buyers who want a dialer and communications APIs from the same vendor. |
| Talkdesk | Digital Essentials is $85 per user per month, Voice Essentials $105, Elite $165 and Industry Experience Clouds $225. The outbound dialer is part of the Proactive Outbound Engagement add-on, whose price is not published. | Enterprise contact centers that need omnichannel, workforce management and industry compliance tooling, and have a procurement process to price the dialer add-on. |
Head-to-head comparisons
Who should pick DialerSeat
Solo agents through mid-size floors who dial daily, want every mode included, and refuse an annual contract.
Pros of DialerSeat
- Every dialer mode included at one price, with no tier to climb
- Weekly billing with no annual commitment and no implementation fee
- Self-serve signup: no demo, no sales call, no quote to see pricing
- Self-serve signup: no demo required to see pricing or start dialing
- Server-side TCPA calling-window enforcement per lead state
- FTC Telemarketing Sales Rule 3% abandon-rate cap enforced in predictive
- Unlimited numbers with STIR/SHAKEN A-attestation
- Multiple scripts per campaign with live mid-call switching
- White-label reseller option on Manager+
Cons of DialerSeat
- National DNC scrubbing and consent records remain the customer’s responsibility
- No built-in lead marketplace: bring your own list
DialerSeat publishes this page, so read the DialerSeat column with that in mind. Competitor pricing and capability are taken from each vendor’s own published material and independent review sites at the time of writing, and vendors change their pricing without telling us. Check theirs before you decide. If something here is out of date or wrong, .