Aircall vs Dialpad
Both are real options and each is the right answer for someone. Below is what each one costs, which dialing modes you actually get for that money, and the buyer each genuinely suits: followed by a note on where our own product fits, clearly marked as ours.
Aircall
A popular business phone system with the Power Dialer on its Professional tier.
- PRICING
- $30/seat Essentials excludes the Power Dialer; Professional at $50/seat includes it.
- BILLING
- Monthly or annual, with a three-licence minimum.
- DIALING
- Power Dialer on Professional and above. No predictive.
- BEST FOR
- Teams that primarily need a great phone system, with light outbound.
Pros of Aircall
- Very polished product
- Large integration marketplace
- Reliable and well supported
Cons of Aircall
- Power Dialer requires the $50 tier
- Three-licence minimum
- No predictive dialing
Dialpad
A unified communications platform where the dialer lives in a separate product.
- PRICING
- Dialpad Connect is $15-$35/user/month; the dialer is in Dialpad Sell, from around $39/user/month.
- BILLING
- Monthly or annual.
- DIALING
- No power dialer in Connect at any tier; dialing requires Sell.
- BEST FOR
- Companies standardising on one communications platform company-wide.
Pros of Dialpad
- Excellent voice AI and transcription
- Strong UCaaS feature set
- Good meetings and messaging
Cons of Dialpad
- Two products to buy outbound dialing
- Sell is priced separately from the phone system
Which one to pick
Choose Aircall if you are teams that primarily need a great phone system, with light outbound.
Choose Dialpad if you are companies standardising on one communications platform company-wide.
The most common mistake in this comparison is reading the advertised rate as the bill. Add the seat minimum, the tier the dialer actually lives on, per-number charges, and any setup fee before deciding which is cheaper.
Where DialerSeat fits
We publish this page, so weigh it accordingly. $35 per seat per week on Pro. $75 per week on Manager+, which adds team ownership and white-labeling. Billed weekly from day one: no trial, no contract, no setup fee, cancel any week. Lead data is preserved if a subscription lapses. Preview, power, progressive, and predictive: all four included at the base price, selectable per campaign.
Where we are not the right answer: National DNC scrubbing and consent records remain the customer’s responsibility; No built-in lead marketplace: bring your own list.
Pricing and packaging for other vendors change without notice and are summarised here from their public materials. Verify current terms with the vendor before buying. Corrections are welcome, we would rather be accurate than flattering. Competitors listed: ReadyMode, Mojo Dialer, PhoneBurner, Five9, Convoso, BatchDialer, WAVV, Kixie, Orum, JustCall, CloudTalk, Aircall, VICIdial, CallTools, DialedIn, smrtPhone, Aloware.