How DialerSeat teams actually work.
The price is the easy part and it is on every other page. This one is about the mechanics what happens when five people share a lead list, who gets billed, what breaks when an agent disappears mid-call, and what we have deliberately not built.
Lead distribution
The failure every shared dialer floor has been burned by is two agents calling the same person a second apart. Here is exactly how that is prevented, rather than an assurance that it is.
- Two agents are never handed the same lead. Leads are claimed atomically in the database before they are dialed, so a shared campaign cannot produce duplicate calls to the same person.
- A claim is a lease, not a lock. It is renewed while the agent is live and released automatically if their browser closes mid-call, so a crashed session never strands a lead.
- Leads that are worked and not closed rotate to the back of the queue rather than disappearing, so the floor works a list evenly instead of racing the top of it.
- TCPA calling windows are enforced per lead against the lead’s own state, not the agent’s, which is what makes a remote or offshore agent safe to run.
- Each agent dials from the shared number pool with per-number daily caps and answer-rate tracking, so a floor cannot burn one caller ID.
Seats and billing
A seat costs the same whether it is your first or your fifteenth, and a team of two is a supported configuration rather than an exception.
- Each agent gets their own login, their own dialer, and their own call data.
- A seat is $35 per week, the same as a solo seat. There is no team tier and no per-seat markup.
- No seat minimum. A team of two is a supported configuration, not an exception.
- The team owner needs Manager+ at $75 per week, which also includes white-labeling.
- Agents join with a code. The owner chooses per code whether the owner pays for that seat or the agent pays for their own.
- A seat can be paused instead of cancelled: billing stops, the agent’s data stays, and resuming is one click.
- Per-seat price overrides are supported, so a partner or discounted seat can differ without a separate plan.
What the owner sees
Enough to run a floor: who is working, on what, and how it is going.
- The owner sees which agents are live and which campaign each is on, in real time.
- Per-agent reporting: calls placed, connects, and a disposition breakdown, over any date range.
- Campaigns are assigned to the team, so the whole floor works one list without anyone re-uploading it.
- Scripts are shared at the team level, and each campaign controls which ones are active and in what order.
Remote and offshore agents
At $95-$250 per seat per month an offshore floor costs more in software than in wages, which is why most teams never build one. At $35 per week the arithmetic changes.
- Agents can work from anywhere with a browser and an internet connection. There is no per-country restriction and no separate international seat price.
- A US account dialing US leads works the same whether the agent is in Ohio or Manila.
- Calling windows follow the lead, so an agent in another timezone cannot accidentally dial outside a prospect’s legal window.
- Seats are the same $35 per week regardless of where the agent sits, which is what makes an offshore floor economic at all.
Named here rather than discovered after you pay. If one of these is a requirement, an enterprise contact-centre platform is genuinely the better buy, see the Five9 and Convoso comparisons.
- No live call monitoring: listen, whisper, and barge are not built.
- No call scoring or QA workflow.
- No workforce management, shift scheduling, or forecasting.
- No built-in lead marketplace, the team brings its own lists.
Questions
How does DialerSeat stop two agents calling the same lead?
A lead is claimed in the database before it is dialed, using an atomic claim that hands concurrent agents different rows rather than letting them read the same one. A shared campaign therefore cannot produce two simultaneous calls to the same person. The claim is a lease rather than a permanent lock: it is renewed for as long as the agent is live and released automatically if their browser closes mid-call, so a crashed laptop frees the lead for someone else instead of stranding it.
What happens to a lead if an agent’s computer dies mid-call?
Their claim stops being renewed and expires within seconds, returning the lead to the queue for another agent. Nothing is lost and no manual cleanup is needed.
How much is a team seat?
$35 per week per agent, the same as a solo seat, there is no team tier and no per-seat markup. The team owner needs Manager+ at $75 per week, which also includes white-labeling. There is no seat minimum.
Who pays for each agent’s seat?
The owner decides per join code. A code can bill the seat to the owner, or require the agent to pay for their own. Both kinds can exist on the same team, which is how partner and in-house agents sit side by side.
Can I pause a seat instead of cancelling it?
Yes. Pausing stops billing for that seat while keeping the agent’s campaigns, leads, dispositions, and history intact. Resuming is one click and picks up where it left off, which matters for seasonal floors and for agents who step away.
What can the team owner see?
Which agents are live and which campaign each one is on, in real time, plus per-agent calls, connects, and a disposition breakdown over any date range. Campaigns are assigned at the team level so the whole floor works one list without anyone re-uploading it.
Does DialerSeat have call monitoring, whisper, or barge?
No. Live call monitoring, whisper, and barge are not built, and neither is call scoring or workforce management. If those are requirements, an enterprise contact-centre platform is the better buy.
Can agents work from other countries?
Yes. An agent needs a browser and an internet connection; there is no per-country restriction and no separate international seat price. Calling windows are enforced against the lead’s state rather than the agent’s, so an agent in another timezone cannot dial outside a prospect’s legal window.