How we keep compliance.

Every rule, every enforcement point.

1. Calling-time window enforcement

The TCPA prohibits outbound calls before 8 AM or after 9 PM in the called party's local time zone. Every lead in a DialerSeat campaign has a phone number; before every dial, we resolve that number to its time zone (via NPA/NXX lookup) and check the current local time at that lead's location.

If the lead is currently outside its calling window, the dial doesn't fire. The lead gets a TCPA_BLOCKEDdisposition with the timestamp, and the campaign engine advances to the next eligible lead automatically. The agent doesn't have to think about it — and there's no setting to disable this.

2. Predictive abandon-rate monitoring

For predictive campaigns, the abandon rate is the number that matters. The FTC TSR caps abandoned calls at 3% of answered calls, measured on a rolling 30-day window. Cross that line and the safe harbor evaporates.

Our pacing controller computes the rolling 30-day abandon rate continuously — recomputed every 5 seconds while a campaign is active. The live rate is displayed on the agent terminal so nobody has to log into an admin panel to see where they stand.

3. Auto-degrade at 2.5%

The legal cap is 3%, but waiting until you're at 3% to intervene is too late. When the rolling rate hits 2.5%, the controller automatically degrades the campaign to 1× lines per agent (effectively progressive mode). It stays degraded until the rate drops back below 2.0%, then resumes the configured multiplier.

That 0.5% buffer is deliberate. It means a sudden answer- rate spike — caused by a bad list, a great script, or a statistical fluke — gets caught at 2.5% rather than at 3.1%. You should never see your campaign cross the legal threshold even under abnormal conditions.

4. The 8-agent multi-line gate

Predictive's mathematical advantage over progressive depends on having enough concurrent agents that statistical smoothing dampens variance. With 2 agents on a 2× campaign, you have 4 lines in flight; one unexpected pickup can spike your abandon rate dramatically. With 10 agents on a 2× campaign, you have 20 lines in flight; the same surprise event barely moves the needle.

DialerSeat's predictive controller currently engages multi-line dialing only when 8+ concurrent agents are active on the campaign. Below that threshold, the campaign runs effectively as progressive even if predictive is configured. We surface this in the dialer with a banner so nobody is surprised.

5. AMD pre-screen on progressive and predictive

Answering Machine Detection runs on every progressive and predictive call by default, via Telnyx's native call detection. Machine-detected calls drop server-side and never reach an agent — which means the abandon-rate math isn't polluted by phantom "answered" calls that are just voicemail greetings.

The AMD result is stored on every call record. How AMD works has the full breakdown.

6. Ring duration ≥ 15 seconds

Per § 310.4(b)(4)(i) of the TSR safe harbor, an unanswered call must ring for at least 15 seconds (or 4 rings) before being treated as no-answer. Our outbound calls are configured to honor this duration. Calls that ring through are not eligible for early disconnect.

7. Recorded notice on abandoned calls

When an abandoned call doesoccur — meaning a human answered and no agent was available within 2 seconds — the TSR safe harbor requires a brief recorded notice identifying the seller and the call's purpose, per § 310.4(b)(4)(iii). Every DialerSeat campaign has this configured by default with a sensible generic notice; campaign owners can customize the recording per campaign.

8. STIR/SHAKEN attestation

Outbound calls placed through DialerSeat go through Telnyx, which attests calls at the A level where the call path supports it. This is the carrier-level proof-of-identity that downstream carriers use to decide whether to label your call as spam, "Likely Scam," etc. A-level attestation doesn't eliminate spam-labeling risk, and attestation level can vary by number, route, or downstream carrier — it's the strongest level available, not a guarantee for every call.

9. Records: 24 months minimum, exportable

Every dial attempt, AMD result, agent assignment, disposition, abandon event, and calling-window skip is stored and retained for at least 24 months — the TSR's record-keeping floor. Records are exportable from your dashboard for compliance audits, internal QA, or any other reason you need them.

Call recordings are the one exception:they're retained for 30 days, then automatically deleted (see our Privacy Policy). Download recordings before the 30-day window closes if you need to keep them longer — the surrounding call record (disposition, duration, AMD result, timestamps) stays in your dashboard for the full 24 months regardless.

Three scenarios.

Scenario A: You upload a list at 11 AM ET

Your list contains 5,000 leads across all four U.S. time zones. When dialing starts, the system filters in real-time: leads currently in their local 8 AM–9 PM window are eligible, leads outside it are skipped with TCPA_BLOCKEDand re- queued for when they enter their window. By 2 PM Pacific you'll have called a different mix than you did at 11 AM Eastern. The agent never thinks about it.

Scenario B: Predictive abandon rate spikes

You're running predictive at 2.0× with 6 agents. A campaign on a Tuesday afternoon hits an unusually high answer rate — maybe a fresh batch of warm leads dropped in — and your in-flight calls outpace agents being free. The 30-day rolling abandon rate ticks up to 2.51%. Within 5 seconds, the controller cuts you back to 1.0× lines. You keep dialing, but as progressive, not predictive. When the 30-day average works its way back below 2.0%, you resume 2.0× automatically.

Scenario C: You get an audit request

An attorney asks for records of every call placed to a specific phone number over the last 18 months. You filter the calls log to that number, see every dial timestamp, AMD result, agent who took the call, disposition, recording link, and any TCPA-window skips. Export the result to CSV; hand it over. You did the right things, you have the proof.