Four dialing modes. Pick by team size and risk tolerance.

PREVIEW

Every call starts with a human decision. The lead profile loads, the agent reads it, and nothing dials until they click. Zero abandoned calls by design, and the lowest regulatory exposure of any mode.

Best for: High-touch B2B and appointment confirmations, where context before the dial improves conversion.

POWER

Click once, dial one lead, handle whatever answers: human, voicemail, or nothing, then dispose and dial again. One call per agent means abandoned calls are structurally impossible.

Best for: Solo agents who want predictable dialing with no algorithm in the loop.

PROGRESSIVE

Same one-call-per-agent safety as power mode, but the system auto-dials the next lead after each disposition and answering machine detection screens out voicemails before they reach you. Roughly double the live conversations on voicemail-heavy lists.

Best for: The default recommendation for solo agents and small teams.

PREDICTIVE

Dials 2 or 3 lines per agent, your choice, and connects the first person who answers. It is the only mode where abandoned calls are possible, so each campaign's own 30-day record sets the line count: DialerSeat runs fewer lines whenever more would push the projected abandon rate past 2% (the legal limit is 3%), starts a new campaign on one line until it has that record, and holds one line if the measured rate reaches 2.5%.

Best for: High-volume cold lists, whether one agent is dialing or a whole floor.

Enforced in software

• 3% abandon cap (FTC safe harbor), predictive auto-throttles at 2.5%, resumes below 2.0%.
• 15-second minimum ring before a call is treated as unanswered.
• Recorded notice on abandons identifying the seller, per 16 CFR 310.4(b)(4)(iii).
• Calling windows, leads outside 8 AM-9 PM local time are skipped automatically.
• Full call records: every attempt, AMD result, and abandonment logged and exportable.

Your responsibility as the seller

• Consent. TCPA requires prior express written consent for autodialed marketing calls to wireless numbers, specific to your business under the one-to-one consent rule. We store consent metadata per lead, you supply it.
• DNC scrubbing. Scrub your lists against the National Do Not Call Registry before upload.
• Litigator scrubbing. Best practice at high volume; we don't currently integrate a scrub service.