Four dialing modes. Pick by team size and risk tolerance.

PREVIEW

Every call starts with a human decision. The lead profile loads, the agent reads it, and nothing dials until they click. Zero abandoned calls by design, and the lowest regulatory exposure of any mode.

Best for: High-touch B2B and appointment confirmations, where context before the dial improves conversion.

POWER

Click once, dial one lead, handle whatever answers — human, voicemail, or nothing — then dispose and dial again. One call per agent means abandoned calls are structurally impossible.

Best for: Solo agents who want predictable dialing with no algorithm in the loop.

PROGRESSIVE

Same one-call-per-agent safety as power mode, but the system auto-dials the next lead after each disposition and answering machine detection screens out voicemails before they reach you. Roughly double the live conversations on voicemail-heavy lists.

Best for: The default recommendation for solo agents and small teams.

PREDICTIVE

Dials multiple lines per agent using a pacing algorithm. Fastest mode, and the only one where abandoned calls are possible — so DialerSeat auto-throttles back to one line per agent when the rolling 30-day abandon rate hits 2.5%, keeping a buffer under the 3% legal cap. Runs single-line until a campaign has 8+ concurrent agents, the threshold where multi-line pacing is statistically safe.

Best for: Teams with 8+ agents dialing the same campaign at once.

Enforced in software

• 3% abandon cap (FTC safe harbor) — predictive auto-throttles at 2.5%, resumes below 2.0%.
• 15-second minimum ring before a call is treated as unanswered.
• Recorded notice on abandons identifying the seller, per 16 CFR 310.4(b)(4)(iii).
• Calling windows — leads outside 8 AM–9 PM local time are skipped automatically.
• Full call records — every attempt, AMD result, and abandonment logged and exportable.

Your responsibility as the seller

• Consent. TCPA requires prior express written consent for autodialed marketing calls to wireless numbers, specific to your business under the one-to-one consent rule. We store consent metadata per lead — you supply it.
• DNC scrubbing. Scrub your lists against the National Do Not Call Registry before upload.
• Litigator scrubbing. Best practice at high volume; we don't currently integrate a scrub service.