Running a dialer with agents overseas.
Most teams never build an offshore floor because the dialer costs more per seat than the agent does per hour. That is a pricing problem, not a technical one.
A ten-agent floor costs $350 per week in seats on DialerSeat, plus $75 for the Manager+ owner. The same ten seats on a platform charging $250 per user per month is roughly $2,500 a month, usually on an annual commitment.
That gap is not a discount. It is the difference between a staffing model that works and one that does not get attempted.
What carries over the border
- Agents can work from anywhere with a browser and an internet connection. There is no per-country restriction and no separate international seat price.
- A US account dialing US leads works the same whether the agent is in Ohio or Manila.
- Calling windows follow the lead, so an agent in another timezone cannot accidentally dial outside a prospect’s legal window.
- Seats are the same $35 per week regardless of where the agent sits, which is what makes an offshore floor economic at all.
The one thing worth testing first
Audio quality is the variable, and it is about the agent's connection rather than the platform. Voice has to cross the same ocean whatever software you use, and a wired office line in Manila behaves very differently from residential wifi during a storm.
Put one agent on real calls for a day before hiring five. It is a cheap test and it is the only one that tells you anything, a speed test will not.
TCPA and DNC obligations attach to the business placing the calls, not to where the person dialling sits. DialerSeat enforces calling windows per lead state and exports a per-call compliance record for any date range, but national DNC scrubbing and consent records stay your responsibility, exactly as they would with a domestic floor.
Questions
Can I use DialerSeat with agents in the Philippines or elsewhere overseas?
Yes. An agent needs a browser and an internet connection. There is no per-country restriction and no separate international seat price, a seat is $35 per week whether the agent is in Ohio or Manila. The account, the phone numbers, and the leads remain US.
Does an offshore agent cost more per seat?
No. This is the difference that makes an offshore floor viable at all: at $95-$250 per seat per month on other platforms, the software costs more than the wage, so the model does not work. At $35 per week it does.
How do calling hours work when the agent is in a different timezone?
Calling windows are enforced against the lead’s own state, not the agent’s location or the account’s timezone. An agent working a Manila afternoon cannot dial a Florida lead outside that lead’s legal window, the server refuses the call rather than relying on the agent to know.
Will call quality be acceptable from overseas?
Usually, but test it before you staff. Audio crosses the same distance regardless of platform, and the variable is the agent’s own connection, a wired office line behaves very differently from residential wifi. Run one agent on real calls for a day before hiring five.
Does using offshore agents change my compliance obligations?
No. TCPA and DNC duties attach to the business placing the calls, not to where the person dialling sits. DialerSeat enforces calling windows per lead state and gives every campaign owner a per-call compliance export, but national DNC scrubbing and consent records remain your responsibility wherever your agents are.
Can each offshore agent have their own login and data?
Yes. Every agent gets their own login, their own dialer session, and their own call history. The owner sees per-agent activity and can pause a seat without losing that agent’s data.