Your recordings. Your data. Actually yours to take or delete.
Two separate things live on this page: how call recordings work day to day, and the account-level tools for getting everything out or deleting it for good. Both are self-serve — no support ticket required for either.
▸ HOW RECORDINGS ACTUALLY WORK
Every call is recorded server-side automatically — there's no per-call toggle to remember to turn on. Recordings show up in your dashboard shortly after the call ends, playable directly in the browser or downloadable as a file.
- Retention is 30 days. After that, a recording ages out automatically. Call metadata — timestamp, disposition, AMD result — is kept separately for longer; see how we keep compliance for the full retention split.
- You can delete one early, any time. Deleting a recording clears it from your dashboard immediately and is no longer playable through DialerSeat. We also attempt to delete it from the carrier's storage at the same time; that provider-side step is best-effort depending on how the recording was stored.
- Only the account that made the call can access its recording. On a Manager+ team, that means the owner sees recordings for calls made under campaigns they own; an individual agent's own dials are theirs.
▸ EXPORTING YOUR ENTIRE ACCOUNT
Beyond individual recordings, there's a single export that pulls literally everything tied to your account into one JSON file — not a marketing “contact us for your data” process, an actual button that returns a file immediately.
It's everything, including the smaller stuff most exports skip — your desktop app icon layout and window preferences are in there too. Downloaded as a single dated file, ready to archive or hand to another system.
▸ DELETING YOUR ACCOUNT FOR REAL
This is a genuine, permanent delete — not a deactivation that quietly keeps your data around. It's built with enough friction that it's hard to trigger by accident, but no harder than that.
1. DRY RUN BY DEFAULT
Requesting deletion without explicit confirmation runs a dry run — it tells you exactly what would be deleted and how many records, without touching anything.
2. TYPE “DELETE” TO CONFIRM
The actual deletion only runs when the confirmation matches exactly — no single-click accidental deletes.
3. BLOCKED WHILE A SUBSCRIPTION IS ACTIVE
You can't delete an account with an active subscription without explicitly overriding that check first — cancel or downgrade, then delete, is the intended path.
Once confirmed, deletion is permanent — campaigns, leads, call history, scripts, everything on the export list above. If there's any chance you'll want the data later, run the full export first and keep the file somewhere safe before confirming deletion.
Worth knowing —the export and delete tools work on your own account's data. On a Manager+ team, an owner deleting their account doesn't silently wipe their agents' individual accounts — each agent's own data and login are separate from the owner's.
Export everything, or delete everything. No ticket required.
Both live in your account settings, ready whenever you need them.
GET STARTED →