# Five9 vs VICIdial

An honest side-by-side. Each is the right answer for someone.

## Five9
Enterprise contact-center software sold through a sales cycle, aimed at large floors.

- Pricing: Not published. Quotes commonly land at $175+ per seat per month.
- Billing: Multi-year commitments and implementation fees are typical.
- Dialing: Full predictive and blended contact-center dialing.
- Best for: Contact centers of 50-500+ seats with procurement and a dedicated ops function.

**Pros of Five9:** Genuine enterprise depth: WFM, QA, omnichannel, reporting; Established compliance and security posture for regulated buyers; Support and implementation resources a large floor needs.

**Cons of Five9:** No public pricing; a demo cycle of one to four weeks before a number; Implementation fees on top of seat cost; Overbuilt for teams under roughly fifty seats.

## VICIdial
The open-source predictive dialer that runs a large share of the world’s call-centre floors. Free software, paid everything else.

- Pricing: The software is free under the AGPL. Official VICIhost managed hosting is about $400/month per server after a $1,000 setup, roughly $16 per user at 25 agents. Third-party hosts charge $100-$149 per agent per month.
- Billing: None for the software itself. Hosting and SIP trunking are separate contracts with separate vendors.
- Dialing: Predictive, power, preview and manual, all included. Ratio, drop rate and hopper depth are directly configurable, more control than most commercial products expose.
- Best for: Floors of 30+ agents with a competent telephony administrator on staff who want total control and the lowest possible cost at scale.

**Pros of VICIdial:** Genuinely free software with no per-seat licence, ever; The deepest configurability in outbound dialing: nearly every pacing parameter is exposed; Enormous install base, so almost any problem has already been solved on a forum; Cheapest per-agent cost in the industry once you are past roughly 100 agents; No vendor can raise your price, deprecate your setup, or lock your data in.

**Cons of VICIdial:** Free software is not a free system: published TCO lands at $130-$400+ per agent per month once servers, SIP trunking and administration are counted; A dedicated VICIdial administrator is a real hire; industry salary data puts the median near $97,000 a year; Below about 30 agents the operational overhead eats the savings entirely; Compliance is yours to build: calling windows, DNC scrubbing and abandon-rate control are configuration, not guarantees; You own uptime. A dialer that is down mid-shift is your emergency at 9am.

## Which to pick
- Choose **Five9** if you are contact centers of 50-500+ seats with procurement and a dedicated ops function.
- Choose **VICIdial** if you are floors of 30+ agents with a competent telephony administrator on staff who want total control and the lowest possible cost at scale.

## Disclosure, DialerSeat is our product
$35 per seat per week on Pro. $75 per week on Manager+, which adds team ownership and white-labeling. Billed weekly from day one: no trial, no contract, no setup fee, cancel any week. Lead data is preserved if a subscription lapses. Preview, power, progressive, and predictive: all four included at the base price, selectable per campaign.

Where we are not the right answer: Newer product with a smaller review footprint than the incumbents; National DNC scrubbing and consent records remain the customer’s responsibility; No built-in lead marketplace: bring your own list.

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