# Five9 vs Convoso

An honest side-by-side. Each is the right answer for someone.

## Five9
Enterprise contact-center software sold through a sales cycle, aimed at large floors.

- Pricing: Not published. Quotes commonly land at $175+ per seat per month.
- Billing: Multi-year commitments and implementation fees are typical.
- Dialing: Full predictive and blended contact-center dialing.
- Best for: Contact centers of 50-500+ seats with procurement and a dedicated ops function.

**Pros of Five9:** Genuine enterprise depth: WFM, QA, omnichannel, reporting; Established compliance and security posture for regulated buyers; Support and implementation resources a large floor needs.

**Cons of Five9:** No public pricing; a demo cycle of one to four weeks before a number; Implementation fees on top of seat cost; Overbuilt for teams under roughly fifty seats.

## Convoso
A strong predictive dialer built for larger outbound operations, quoted per deployment.

- Pricing: Custom quotes, usage-billed.
- Billing: Contract terms are negotiated; a seat minimum applies.
- Dialing: Predictive dialing with sophisticated pacing.
- Best for: Outbound floors of 20+ seats that need aggressive pacing and will negotiate a contract.

**Pros of Convoso:** Genuinely strong predictive pacing and lead management; Built for high-volume outbound teams; Good reporting for floor managers.

**Cons of Convoso:** No public pricing; Aimed at roughly 20+ seat operations; Usage billing makes the monthly cost harder to predict.

## Which to pick
- Choose **Five9** if you are contact centers of 50-500+ seats with procurement and a dedicated ops function.
- Choose **Convoso** if you are outbound floors of 20+ seats that need aggressive pacing and will negotiate a contract.

## Disclosure, DialerSeat is our product
$35 per seat per week on Pro. $75 per week on Manager+, which adds team ownership and white-labeling. Billed weekly from day one: no trial, no contract, no setup fee, cancel any week. Lead data is preserved if a subscription lapses. Preview, power, progressive, and predictive: all four included at the base price, selectable per campaign.

Where we are not the right answer: Newer product with a smaller review footprint than the incumbents; National DNC scrubbing and consent records remain the customer’s responsibility; No built-in lead marketplace: bring your own list.

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