# Five9 vs CallTools

An honest side-by-side. Each is the right answer for someone.

## Five9
Enterprise contact-center software sold through a sales cycle, aimed at large floors.

- Pricing: Not published. Quotes commonly land at $175+ per seat per month.
- Billing: Multi-year commitments and implementation fees are typical.
- Dialing: Full predictive and blended contact-center dialing.
- Best for: Contact centers of 50-500+ seats with procurement and a dedicated ops function.

**Pros of Five9:** Genuine enterprise depth: WFM, QA, omnichannel, reporting; Established compliance and security posture for regulated buyers; Support and implementation resources a large floor needs.

**Cons of Five9:** No public pricing; a demo cycle of one to four weeks before a number; Implementation fees on top of seat cost; Overbuilt for teams under roughly fifty seats.

## CallTools
A predictive-dialing contact-centre platform sold through sales, with setup and integration fees on top of the seat price.

- Pricing: Roughly $119.99 per user per month month-to-month, or about $101.99 annually. Quote-based, so the published figure is a starting point.
- Billing: Month-to-month available; annual pricing is materially cheaper.
- Dialing: Predictive and preview dialing are core to the product.
- Best for: Established outbound teams that want a full contact-centre platform and will absorb onboarding.

**Pros of CallTools:** Mature predictive engine with real contact-centre reporting; Built-in CRM and list management; Month-to-month is genuinely available, not just annual.

**Cons of CallTools:** Setup fees are commonly $500-$1,500 before the first call; Complex CRM integrations are quoted separately, reportedly $2,000-$5,000; Pricing is quote-based, so the real number requires a sales conversation; SMS is billed separately per message.

## Which to pick
- Choose **Five9** if you are contact centers of 50-500+ seats with procurement and a dedicated ops function.
- Choose **CallTools** if you are established outbound teams that want a full contact-centre platform and will absorb onboarding.

## Disclosure, DialerSeat is our product
$35 per seat per week on Pro. $75 per week on Manager+, which adds team ownership and white-labeling. Billed weekly from day one: no trial, no contract, no setup fee, cancel any week. Lead data is preserved if a subscription lapses. Preview, power, progressive, and predictive: all four included at the base price, selectable per campaign.

Where we are not the right answer: Newer product with a smaller review footprint than the incumbents; National DNC scrubbing and consent records remain the customer’s responsibility; No built-in lead marketplace: bring your own list.

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