# Convoso vs VICIdial

An honest side-by-side. Each is the right answer for someone.

## Convoso
A strong predictive dialer built for larger outbound operations, quoted per deployment.

- Pricing: Custom quotes, usage-billed.
- Billing: Contract terms are negotiated; a seat minimum applies.
- Dialing: Predictive dialing with sophisticated pacing.
- Best for: Outbound floors of 20+ seats that need aggressive pacing and will negotiate a contract.

**Pros of Convoso:** Genuinely strong predictive pacing and lead management; Built for high-volume outbound teams; Good reporting for floor managers.

**Cons of Convoso:** No public pricing; Aimed at roughly 20+ seat operations; Usage billing makes the monthly cost harder to predict.

## VICIdial
The open-source predictive dialer that runs a large share of the world’s call-centre floors. Free software, paid everything else.

- Pricing: The software is free under the AGPL. Official VICIhost managed hosting is about $400/month per server after a $1,000 setup, roughly $16 per user at 25 agents. Third-party hosts charge $100-$149 per agent per month.
- Billing: None for the software itself. Hosting and SIP trunking are separate contracts with separate vendors.
- Dialing: Predictive, power, preview and manual, all included. Ratio, drop rate and hopper depth are directly configurable, more control than most commercial products expose.
- Best for: Floors of 30+ agents with a competent telephony administrator on staff who want total control and the lowest possible cost at scale.

**Pros of VICIdial:** Genuinely free software with no per-seat licence, ever; The deepest configurability in outbound dialing: nearly every pacing parameter is exposed; Enormous install base, so almost any problem has already been solved on a forum; Cheapest per-agent cost in the industry once you are past roughly 100 agents; No vendor can raise your price, deprecate your setup, or lock your data in.

**Cons of VICIdial:** Free software is not a free system: published TCO lands at $130-$400+ per agent per month once servers, SIP trunking and administration are counted; A dedicated VICIdial administrator is a real hire; industry salary data puts the median near $97,000 a year; Below about 30 agents the operational overhead eats the savings entirely; Compliance is yours to build: calling windows, DNC scrubbing and abandon-rate control are configuration, not guarantees; You own uptime. A dialer that is down mid-shift is your emergency at 9am.

## Which to pick
- Choose **Convoso** if you are outbound floors of 20+ seats that need aggressive pacing and will negotiate a contract.
- Choose **VICIdial** if you are floors of 30+ agents with a competent telephony administrator on staff who want total control and the lowest possible cost at scale.

## Disclosure, DialerSeat is our product
$35 per seat per week on Pro. $75 per week on Manager+, which adds team ownership and white-labeling. Billed weekly from day one: no trial, no contract, no setup fee, cancel any week. Lead data is preserved if a subscription lapses. Preview, power, progressive, and predictive: all four included at the base price, selectable per campaign.

Where we are not the right answer: Newer product with a smaller review footprint than the incumbents; National DNC scrubbing and consent records remain the customer’s responsibility; No built-in lead marketplace: bring your own list.

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